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Startise

Startise This company has been verified by this domain - startise.com

Dhaka, Bangladesh

Job Title
Customer Happiness Specialist (WordPress)- Full Remote
Experience
Intermediate
Vacancies
2
Salary
600 - 1200 USD Monthly
Office time
[Tuesday to Saturday] 2:00 AM to 10:00 AM (GMT +6)
Location
Anywhere
Job Type
Full Time Remote
Deadline
26 August, 2025

Company Description

Startise is a beacon of innovation and the dynamic parent company of WPDeveloper and many other subsidiaries. With a diverse portfolio of brands, we are committed to evolving and fostering excellence to help millions globally in their pursuit of growth and success across a wide range of ventures. 

We strongly believe ‘good for the business’ should also mean ‘good for the customers’ and our brands are enhancing the experiences of over 6 million users in unique ways across the web and beyond, leveraging the strengths of our wide and specialized portfolio.

Skills
  • HTML
  • CSS
  • WordPress
  • Elementor
  • Customer Experience
  • Gutenberg
  • ChatGPT
  • Helpscout
  • Crisp

Description

Join our passionate team dedicated to making customers happy: every ticket, chat, and call matters. You’ll be the friendly expert who guides users through WordPress setup, error-fixes, pre‑sales questions, and more, with the help of AI tools like ChatGPT, Elementor, Gutenberg, ClickUp/Trello, and your warm personality.What We’re Looking For

Must‑Haves:

  • 1–2 years of hands‑on WordPress experience (themes, plugins, hosting)
  • Proficiency with Elementor and/or Gutenberg
  • Strong troubleshooting skills—error logs, plugin conflicts, database, CSS/HTML fixes
  • Pre‑sales support or live chat experience
  • Comfort with ClickUp/Trello (or HelpScout, Asana, Jira, Slack, Crisp)
  • Familiarity with AI tools like ChatGPT to optimize support workflows
  • Excellent written and verbal English: you write clearly, politely, and with empathy
  • Independent, proactive mindset with a growth‑oriented attitude

Bonus Points:

  • CSS, HTML, or Elementor custom style skills
  • Basic PHP/JS understanding or hands‑on theme/plugin tweaks
  • Prior tech support, customer success, or sales engineering experience 
  • Familiarity with WooCommerce setups
Job Responsibilities

What You’ll Do:

  • Frontline support: Assist customers via live chat, email, and voice/video: empower them to succeed with WordPress setups and troubleshooting like a pro
  • Pre‑sales guidance: Answer lead queries, offer smart, demo‑style support, and help convert prospects
  • AI‑enhanced support: Leverage ChatGPT and other AI tools to craft swift, intelligent, and consistent answers
  • Tool‑savvy escalation: Use ClickUp, Trello, or similar platforms to log, categorize, and escalate issues or bug reports to dev teams
  • Content & feedback loop: Create or improve support articles, share customer insights, and propose process/product enhancements
  • Collaborative teamwork: Partner with engineering, sales, and customer success to enhance workflows and resolve escalated concerns
Benefits

Perks & Benefits That You Will Get:

 

  • Competitive Salary & regular appraisal 
  • Yearly Profit Share as you contribute to the growth
  • Training and learning materials to improve skills
  • Scholarship to attend WordCamps out of the country
  • Yearly Team Retreat (Out of the city/country)
  • Yearly Family Day (We invite all of your family members)
  • Two festival bonuses per year
  • Free breakfast, lunch, amazing coffee, tea and snacks
  • Maternity and paternity leave for all employees
  • Conference leave as we encourage you to attend events
  • Marriage Leave as we want you to celebrate all special occasions
  • If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
  • Monthly lunch or dinner buffet with the entire team
  • Sports Facilities (We are Cricket Fan, with a good team)
  • Friendly Environment, and No bossing around
  • Accommodation Facility, we have a 4500 sqft 2-storied dorm for our team members
Life at Startise
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